FAQs'
Delivery:
Once you place your order and included delivery fees if any, on your payment during checkout, our standby delivery personnel will make sure that you receive your order on time, regardless your distance.
* Please note: Only apply for New Providence, Bahamas.
Presently the system is designed for delivery within New Providence for now, and will likely extend to other Island as the marketplace grows.
For family Island residence, we deliver to the boat or any freight of your choice if you included delivery fees during checkout, if any applied to your purchased item or product.
Depending on your distance, location or from the store you purchased your product.
All stores have different policies, make sure you read carefully or enquire from your local store for details. Don’t forget to read in full for stores policies before your final purchase. For food or grocery purchases, check the listing to find out options for delivery or local pickup.
Please note that some stores may offer free delivery service during listing. Read carefully on the product pages before placing your order.
Yes, at checkout, you have an option to choose between local or store pickup, or having your product, food or grocery delivered straight to your home or office.
Managing Orders:
Orders are created when a customer completes the checkout process, and they are visible to users with Admin and Shop Manager roles only. Each order is given a unique Order ID.
An order also has a Status. Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:
(a) Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
(b) Failed — Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
(c) Processing — Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable if applicable.
(d) Completed — Order fulfilled and complete – requires no further action.
(e) On hold — Awaiting payment – stock is reduced, but you need to confirm payment.
(f) Canceled — Canceled by an admin or the customer – stock is increased, no further action required.
(g) Refunded — Refunded by an admin – no further action required.
(h) Authentication required — Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements.
For return’s please visit stores policies. Contact your store, and your store will be happy to help you. Also please visit our policy, terms and conditions page for more details.
Payment:
We have different option for payment. Choose the one right for you to place your order. We accept major credit or debit cards and also with PayPal. Bank transfer also included (note your payment will be verified if you choose bank transfer). See our payment option during checkout
We use the most powerful end to end safe and secure payments to make sure that both buyers and vendors are protected.
Please note that it’s your responsibility to make sure you protect your own account. Don’t share your account with an unauthorized user.
Order & Return's
Once signup head over to the shop, find your product and place your order. Your can also signup at checkout.
Add products to your cart, when checkout use the best options for you and place your order.
If you place an order and decide to make changes, please contact your local store immediately from the stores page. Series of options are available for you to contact your store.
Your store will be happy to accommodate and help you after you made contact.
Yes, you have to be a registered buyer before you can place an order. As a buyer you can register also during checkout.
Once you place your order, go to order tracking page to view the status of your order. You will also receive your receipts and confirmation Email in your Email box.